Case Studies

Fairmont Mayakoba

Playa del Carmen, Mexico

Property Description

Nestled within 45 acres of natural beauty, amidst five distinct ecosystems, Fairmont Mayakoba presents an exquisite retreat in the heart of Riviera Maya. The resort boasts 401 uniquely designed guest rooms and suites in casita-style accommodations, seamlessly blending harmonious architecture with the breathtaking surroundings.

The expansive landscape imparts a profound sense of serenity and immediate tranquility, offering guests an unparalleled oasis of privacy.


In pursuit of elevating the in-room guest experience without disrupting operations, Fairmont Mayakoba sought innovative solutions. Faced with numerous competitive offers requiring extensive rewiring and infrastructure work, the hotel chose Kleverness for its unique customization capabilities, competitive pricing, and ability to seamlessly integrate with existing infrastructure, avoiding the need for disruptive repairs.


Kleverness crafted a bespoke smart lighting system, aligning with Fairmont's corporate automation standards. The rooms were transformed, optimizing guest experience with automation and mood lighting functionality, enabling the hotel to increase the nightly room rate by around 10%, significantly improving its RevPAR.


"For our remodeling process that took place in 2021, we decided to implement the Kleverness automation system for its adaptability, quality and elegant design to complement the architecture inside the rooms. Thanks to their ability to customize their product to our needs, we have had optimal results with our guests and were amazed by the ease of installation and how well it adapted to our operations."

Edgar Arillo

Deputy Director of Engineering and Maintenance

Fairmont Mayakoba

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